Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Fern™ (the “Site”). By accessing or purchasing from the Site, you agree to these Terms and all linked policies.

1) Eligibility & Account

• You must be at least 18 years old (or the age of majority in your jurisdiction) to place orders.
• You are responsible for maintaining the confidentiality of your account credentials and activities under your account.
• We may refuse service, close accounts, or cancel orders in case of misuse, fraud, or policy violations.

2) Orders & Pricing

• Placing an order is an offer to purchase the products in your cart at the prices, taxes, and shipping fees shown at checkout.
• Prices and availability may change without notice. We reserve the right to correct errors before or after order submission.
• In rare cases of stockouts or quality rechecks, we may cancel and refund your order or offer alternatives.

3) Shipping & Delivery

Orders are processed in 1–3 business days. Delivery times vary by destination. For details, see our Shipping Policy and Order Tracking page.

International shipments may incur VAT, customs duties, or import fees, payable by the recipient.

4) Returns & Refunds

Returns are accepted within 30 days on unused items with original packaging. Personalized and final-sale products are non-returnable unless defective. See our Refund & Returns Policy for instructions.

5) Product Characteristics

Fern™ Pet Accessories are crafted with care. Minor variations in size, color, or finish may occur and are not considered defects.

6) Intellectual Property

All content on the Site—including designs, images, and trademarks—is owned by Fern™ or its licensors. You may not copy, modify, or distribute without permission. Claims may be submitted via our Intellectual Property Claim or DMCA page.

7) User Content

• By submitting reviews or photos, you grant Fern™ a worldwide, royalty-free license to use them in connection with the Site.
• You represent that your content is lawful and does not infringe third-party rights.

8) Prohibited Activities

• Unlawful use, including fraud, harassment, or infringement.
• Interference with security features or unauthorized access.
• Posting spam, misleading information, or counterfeit claims.

9) Warranties Disclaimer

Except as required by law, the Site and products are provided “AS IS” without warranties of any kind, express or implied.

10) Limitation of Liability

Fern™ shall not be liable for indirect, incidental, or consequential damages. Our liability shall not exceed the amount you paid for the order giving rise to the claim.

11) Governing Law

These Terms are governed by applicable laws where Fern™ operates. Disputes will be handled by courts with proper jurisdiction.

12) Changes

We may update these Terms as needed. The “Last updated” date below shows the latest revision. Continued use of the Site after changes constitutes acceptance.