Shipping Policy

At Fern™, we proudly offer Free Worldwide Shipping on every order — no minimum purchase required. Below are details about processing times, delivery estimates, and related guidelines.

Order Processing

• Standard items: typically ship within 1–3 business days.
• Orders placed on weekends/holidays are processed the next business day.
• You will receive a confirmation email when your order is placed and a tracking email once it ships.

Estimated Delivery Times

• United States: 3–7 business days
• Canada & Europe: 5–12 business days
• Australia & New Zealand: 7–14 business days
• Asia, Middle East & Latin America: 6–16 business days
• Africa & Remote Regions: 8–18 business days

These are estimates and may vary due to customs, local carriers, or peak seasons.

Customs, Duties & Taxes

Shipping is always free, but international orders may still incur VAT, customs duties, or brokerage fees upon arrival. These charges are set by your local authorities and remain the responsibility of the recipient.

Tracking Your Order

Tracking details are emailed once dispatched. You can also track your shipment on our Order Tracking page using your order number and billing email.

Lost or Damaged Parcels

• If tracking shows “delivered” but you cannot locate the package, check with neighbors or your local carrier office.
• For damage or missing items, notify us within 7 days of delivery with photos of the package and product.
• Claims will be reviewed in line with carrier investigations and Fern™ policies.

Shipping Restrictions

• Some oversized or restricted items may not be eligible for all destinations.
• We reserve the right to cancel and refund orders to unsupported regions.