Privacy Policy

This Privacy Policy explains how Fern™ collects, uses, and protects your personal information when you visit or make a purchase on our site. For questions, contact [email protected].

Information We Collect

• Order & Contact Data: name, email, phone, billing and shipping addresses.
• Payment Data: processed securely by payment providers (we do not store full card details).
• Device & Usage Data: IP address, browser type, pages viewed, and interactions (for analytics and security).
• Communications: messages with support and your marketing/newsletter preferences.

How We Use Your Information

• Process and fulfill orders, provide shipping updates, and manage returns.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, protect our services and users.
• Send service emails; marketing only with your consent (you may opt out anytime).

Cookies & Analytics

We use cookies to keep your session active, remember preferences, and measure site performance. Analytics tools help us understand traffic and improve usability. You can manage cookies in your browser settings.

Advertising & Remarketing

Where applicable, we may use limited data to show relevant ads or measure marketing performance. You can opt out of marketing emails and manage ad settings via your browser or ad platforms.

Payments & Security

Payments are handled by trusted providers using secure encryption. Fern™ does not store full card details. We use administrative, technical, and physical safeguards to protect your data; no system is 100% secure, but we work to keep your information safe.

Shipping Partners

To deliver your order, we share necessary details (name, address, email, phone) with carriers and logistics partners solely for fulfillment.

Data Sharing

• Service Providers: payment, hosting, analytics, and support services—only as needed to serve you.
• Legal Compliance: when required by law or to protect our rights, users, or the public.
• Business Transfers: in case of merger, acquisition, or sale of assets, subject to confidentiality safeguards.

Data Retention

We retain necessary order records and personal data for tax, legal, and operational reasons. Data is deleted or anonymized when no longer needed.

Your Rights

Depending on your local laws, you may request access, correction, deletion, or portability of your data, and object to or restrict processing. To make a request, email [email protected].

Minors

Fern™ does not knowingly collect data from children under 13 (or higher age required by local law). Our site is intended for adult customers.

International Transfers

Your data may be processed in countries other than your own. We ensure safeguards consistent with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date below reflects the latest revision. Continued use of our site means acceptance of changes.